SpecTek RMA Policy
October 24, 2006 (Revision Date)
Allegedly defective products may be returned only by the company or individual that purchased the products directly from SpecTek. Any attempt to repair, modify, or alter the original state of the product by any person or company not authorized to do so in writing by SpecTek will void the product warranty. SpecTek does not offer a warranty on products damaged as a result of mishandling by anyone other than a SpecTek employee or authorized agent. If defective products are properly returned (as specified below) to SpecTek, SpecTek will issue customer a credit for the original purchase price for such products unless the parties agree otherwise in writing.
A Return Material Request form must be completely filled out for all return requests.
- Specific reason for return
- Invoice and/or Sales Order Number
- Full SpecTek Part Number (Must match what is actually returned)
- Quantity (Must match what is actually returned)
After its receipt of the Return Material Authorization (RMA) form, SpecTek will issue customer an RMA number. The RMA number must be written on the outside packing container. Make certain that:
- the exact number of specific parts authorized by the RMA are returned;
- modules must have all stickers, and markings; and
- date codes are within one year of the RMA request date
RMA products must be packaged in accordance to the ESD Guidelines to minimize potential ESD damage during shipment. The ESD guideline applies to all personnel and customers involved in handling, buying, shipping, receiving and storing Printed Circuit Boards (PCBs), Integrated Circuits (ICs), and other ESD sensitive products. Products will be accepted by Seller for warranty claim verification only when returned by Customer in a condition which allows for suitable testing by Seller.
If the returned product does not conform to the above requirements, it will be returned to the customer, freight collect. RMA numbers will automatically expire 2 weeks after issuance.
Your cooperation with this policy will assist us in issuing credit and responding to failure analysis requests in a timely manner. If you have any questions or concerns with this policy please feel free to contact us or your company representative.