When problems occur that are considered to be electrical/test failures,
SpecTek requests a so-called "data-burst" [db] and
simultaneous Sample RMA. Essentially, that means a questionnaire
must be completed by you when you encounter a problem and
you must send a sample to SpecTek immediately.
We have identified a set of questions that our engineers have deemed necessary to get a
"running start" at the problem. We wish to eliminate the customary notification
system and the niceties that consume valuable time. When you encounter a problem, we want you
to answer as many questions as you can, with the understanding that more is better.
Upon completion of this web based questionnaire you will receive an email of the completed
questionnaire and an issue number. Your Product Quality Manager (PQM), SpecTek Section Manager
and Development Engineering Managers will, simultaneously, receive emails of your complaint.
The PQM will become the clearing house and liaison with SpecTek personnel and your Sales
representative. Your Sales representative is authorized to approve sample RMA numbers immediately
upon request. The intention of this action is to focus the issue.
Also, we want you to send a sample of the problems to us immediately. Ideally, we want samples of
failures and passers. The size of the sample is a subjective call.
The maximum would be one (1) tray each of failures and passers;
the minimum may be 5-10 failing and passing components.
It is best if the passers and the failures are identified thus
eliminating confusion when they arrive at the engineering bench.
Samples must be sent to the following address exclusively:
Sample RMA labeling:
SPECTEK, A DIVISION OF MICRON TECHNOLOGY
1160 EXCHANGE ST, DOCK 1C/1D
BOISE, ID 83716
An RMA number will not be necessary to send the sample, but your Sales representative
must be notified as quickly as possible and she will generate an RMA number for the sample, the details of which you will
supply; an RMA number will be generated immediately or while the
sample is en-route.
When the sample package is prepared for shipment, it will be very helpful if you write the sample RMA number on it.
If you do not have a sample RMA number at the time of shipping, DO NOT WAIT for one.
Write the words "SAMPLE RMA" on the package. Either way guarantees delivery to SpecTek engineering.
To maintain traceability, please include the Rapid RMA Resolution Issue ID number or include a copy of the confirming email
that you receive after entering the data.